From Administrative Assistant to Administrative Professional
While some of the "old guard" believes that the 90's name change from secretary through administrative assistant to administra- tive professional is just another example of political correctness, it in fact represents a true paradigm shift. Many of the functions and responsibilities of management have fallen on the shoulders of administrative professionals as organizations have downsized over the past decade. In this important session we will discuss this new reality and develop those crucial management tools needed to take you to a higher level of proficiency.
Reducing Stress and its Effects
Stress has been called the "disease of the twenty-first century." Unquestionably the next decade will bring with it continued change and increased challenges for those in the role of administrative professional. The pressure of doing more with fewer resources and tighter timelines will only intensify. Paradoxically stress can be either "the spice of life or the kiss of death." The critical difference between positive and negative stress lies in the way we perceive and deal with each stressful situation - in short the way we cope! At this important session you will come to recognize the sources, symptoms and effects of stress and will develop strategies for strategies for effectively preventing, reducing, and managing stress.
INFLUENCE: Getting Results with People when you are not in Charge
Whether you're interacting with colleagues, subordinates or management, gaining respect and cultivating influence are absolutely essential to your success and effectiveness as an adminis- trative professional. In this important segment, you'll focus on the key elements of influencing others and improving workplace relationships.
STRATEGIC EXECUTION: Getting it done
Every day, you're judged by your ability to manage projects, priorities and deadlines. At this essential session, you will develop the understanding, skills, and confidence to put your personal and organizational strategies into action. You will learn how to identify and deal effectively with the urgent task, the unimportant task and other people's priorities.
Memory Skills for Administrative Pros
To master your memory is to invite success in business, in education and in your relationships. A trained memory is an absolute necessity to today's administrative professional. In your business or professional life as well as in your social life the ability to remember names and faces, verbal instructions, and numerical data is of immeasurable importance.