From Administrative Assistant
to Administrative Professional
While some of the "old guard" believes that the 90's name change from secretary through administrative assistant to administrative professional is just another example of political correctness, it in fact represents a true paradigm shift. Many of the functions and responsibilities of management have fallen on the shoulders of administrative professionals as
organizations have downsized over the past decade. In this important session we will discuss this new reality and develop those crucial management tools needed to take you to a higher level of proficiency.
Making the vital transition from administrative assistant to administrative professional
Understanding your changing role and your manager's expectations
Increase credibility as your boss's representative
Establishing communication channels that build trust
Recognize and eliminate boss/assistant problems
Identify appropriate intrinsic and extrinsic motivators
Anticipate and resolve conflict situations
How to focus on the process, not the person, when giving constructive criticism
Minimize defensiveness in yourself and others
How to conduct a successful disciplinary interview
Interviewing when the goal is information
Avoid the greatest mistake administrative professionals make in interviews
Implement the nine-step coaching discussion model
Discover how to minimize interpersonal conflict and foster teamwork
Differentiate a team from a workgroup
Position yourself for greater responsibility
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